Last Updated: August 1, 2025

At Mirrago, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our platform — including our website, mobile app, and AI-powered virtual try-on features.

By using Mirrago, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and technical data to provide, enhance, and personalize your experience.

A. Personal Information

  • Full Name
  • Email Address
  • Phone Number (optional)
  • Shipping/Billing Address
  • User-uploaded photos (for virtual try-on)
  • Order history and preferences

B. Technical Information

  • Device type and OS
  • IP address
  • Browser type
  • App usage behavior and interaction logs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your data to:

  • Enable virtual try-ons and personalize clothing previews
  • Fulfill orders, process payments, and deliver products
  • Communicate updates (order status, promotions, etc.)
  • Improve the platform via analytics and performance tracking
  • Prevent fraud, misuse, or unauthorized access
  • Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. Image Privacy and AI Processing

When you upload a photo for virtual try-on:

  • Your image is processed securely by our AI system to generate try-on visuals.
  • Images may be temporarily stored during processing, but are deleted or anonymized thereafter.
  • You can delete your photos at any time via your profile or by submitting a request.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Provide personalized product suggestions
  • Analyze user behavior to improve site/app performance

You can control cookie preferences in your browser or app settings.

5. Data Sharing and Third Parties

We may share data with:

  • Payment processors for secure transactions
  • Shipping providers for order fulfillment
  • Analytics tools to understand user behavior
  • Vendor partners only for order-specific processing

All partners comply with strict data protection agreements.

6. Your Rights

Depending on your location (e.g., EU, California), you have the right to:

  • Access the data we hold about you
  • Request correction or deletion
  • Object to certain processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, email us at support@mirrago.com

7. Data Retention

  • Account data is retained until you request deletion or close your account.
  • Transaction records may be retained for tax and compliance purposes.
  • AI-generated try-on photos are retained temporarily and auto-deleted after a short duration unless saved by the user.

8. Account & Data Deletion

You may delete your account anytime by:

  • Go to Settings > Delete Account in the app
  • Or emailing us at support@mirrago.com

Please refer to our User Data Deletion Policy for detailed steps.

9. Children’s Privacy

Mirrago is not intended for users under 13 years of age. We do not knowingly collect data from minors. If we discover such data, it will be deleted immediately.

10. Data Security

We implement industry-standard security measures:

  • Encrypted data transmission (SSL)
  • Role-based access control
  • Routine audits and vulnerability assessments

However, no system is 100% secure. Use strong passwords and protect your login credentials.

11. Changes to This Policy

We may update this policy as needed. Any major changes will be communicated via email or app notification. Continued use of Mirrago constitutes your acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries or requests:

📧 support@mirrago.com
 🌐 www.mirrago.com/privacy
📱 In-App: Settings > Help & Support